Senior ServiceNow Developer (SPM)

TL;DR

Senior ServiceNow Developer (SPM): Researching, developing, and maintaining Discovery patterns within ServiceNow SPM with an accent on streamlining service management and portfolio activities. Focus on pattern development, incident resolution, and working with diverse environments including Windows, Linux, GCP, and Azure.

Location: Onsite in Charlotte, NC

Salary: $110,000–$120,000/year

Company

hirify.global is a global consulting firm specializing in digital transformation, AI, Cloud, and Software Engineering for financial services and technology firms.

What you will do

• Research, troubleshoot, and resolve issues related to ServiceNow Discovery patterns within SPM.
• Develop, update, and optimize Discovery patterns to support ServiceNow Service Portfolio Management.
• Handle incidents related to Discovery workflows, ensuring timely resolution.
• Collaborate with cross-functional teams for accurate Service Mapping and Discovery processes.
• Maintain detailed documentation of discovery patterns, procedures, and solutions.
• Stay updated with best practices and new features related to ServiceNow Discovery and SPM.

Requirements

• Proven experience in ServiceNow Discovery Pattern Development, specifically within SPM contexts.
• Strong OS expertise in Windows and Linux environments.
• Proficiency in Regular Expressions (Regex) for pattern matching and data extraction.
• Knowledge of Cloud Concepts, including GCP and Azure.
• Active ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
• Effective communication, analytical, problem-solving, and troubleshooting skills.

Nice to have

• Experience with ServiceNow Service Mapping and Service Portfolio Management.
• Familiarity with scripting languages (JavaScript, PowerShell, Bash).
• Exposure to hybrid cloud environments and integrations.
• Prior experience working within an IT service management (ITSM) or ITIL framework.

Culture & Benefits

• Highly competitive compensation and benefits package.
• Multinational organization with a diverse, fun-loving, and global work culture.
• 10 days of paid annual leave, sick leave, and national holidays.
• Comprehensive insurance plan including medical, dental, vision, life, and disability.
• Retirement savings plans.
• Extensive training opportunities and free access to Udemy for Business.
• Coaching opportunities with experienced colleagues from FinLabs and CoE groups.