Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Leading customer implementations of hirify.global’s GTM Intelligence suite with an accent on project execution and technical enablement. Focus on driving customer adoption, ensuring data infrastructure setup, and showcasing early value to accelerate time to “aha” moments.

Location: Must be based in San Francisco, HQ operates fully in-person five days a week.

Salary: $100,000 to $150,000 USD

Company

hirify.global is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies.

What you will do

• Lead end-to-end implementation projects from kickoff through go-live.
• Develop, drive, and track against mutual action plans (MAPs) tailored to customer goals.
• Partner with customers to set up data infrastructure, including integrations, data dictionaries, and dashboards.
• Coordinate with Sales, Marketing, Customer Success, Product, and Data teams.
• Help customers define KPIs and track/report metrics post-launch.
• Gather feedback to improve the implementation process and product experience.

Requirements

• 5+ years experience as a customer-facing GTM SaaS Implementation Manager.
• Demonstrated ability to manage complex cross-functional implementations.
• Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
• Excellent communication and stakeholder management skills.
• Technical aptitude to understand integrations, data tracking logic, analytics, and insights.
• Comfortable operating in a fast-paced startup environment.

Culture & Benefits

• Building a high-performing, in-person culture at the San Francisco HQ.
• Collaborate shoulder-to-shoulder five days a week.
• Equal Opportunity Employer committed to diversity and inclusion.