Product Enablement Manager

TL;DR

Product Enablement Manager: Owning the complete lifecycle of Branded Apps, including onboarding, deployment, updates, and retention, with an accent on ensuring consistent and high-quality customer experiences. Focus on designing and improving end-to-end enablement workflows, defining KPIs, and leading a team of Product Enablement Specialists.

Location: Remote (Philippines)

Company

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform supporting over 2 million businesses globally.

What you will do

• Own the complete lifecycle of Branded Apps, including onboarding, deployment, updates, and retention.
• Design, document, and continuously improve end-to-end enablement workflows, KPIs, and SOPs for mobile apps.
• Lead, coach, and support Product Enablement Specialists, setting clear goals and performance benchmarks for the team.
• Collaborate closely with Product, Engineering, QA, Support, and Customer Success teams.
• Ensure customers receive proactive communication and support, driving initiatives for long-term usage and retention.
• Own regular reporting on onboarding timelines, deployment success rates, and customer satisfaction metrics.

Requirements

• 7+ years of experience in Product Enablement, Customer Enablement, or Technical Account Management, with 2+ years in team leadership.
• Strong understanding of mobile app deployment ecosystems, including Apple App Store and Google Play Store processes.
• Experience defining and tracking operational KPIs and enablement metrics.
• Strong proficiency in process design, documentation, and operational scaling skills.
• Excellent written and verbal communication skills and strong stakeholder management across technical and non-technical teams.

Culture & Benefits

• Operate in a global, remote-first environment with team members across 15+ countries.
• Cultivate a culture where innovation thrives, ideas are celebrated, and people come first.
• Work with an AI-powered platform processing billions of API hits and message events daily.
• Be part of a team impacting over 2 million businesses worldwide.
• Company is an Equal Opportunity Employer.