Senior Technical Account Manager (Professional Services)

TL;DR

Senior Technical Account Manager (Professional Services): Acting as strategic partner and trusted advisor to customers, blending relationship management with deep platform knowledge to drive onboarding, adoption, and business outcomes with an accent on technical enablement, process optimization, and AI integration. Focus on designing scalable workflows, deploying AI agents, monitoring account health, and collaborating cross-functionally to ensure long-term growth and measurable ROI.

Location: Philippines (Remote)

Company

hirify.global is the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, supercharged by context-driven AI to empower teams and redefine productivity.

What you will do

• Lead end-to-end customer onboarding, implementation, training, and go-live, translating requirements into scalable hirify.global solutions including workflows, templates, automations, and integrations.
• Monitor account health, adoption trends, and stakeholder engagement; build and execute adoption plans, account reviews, and recovery strategies.
• Conduct workflow mapping using IER framework, lead discovery sessions, recommend optimizations, and create scalable templates.
• Drive AI enablement by building custom workflow Agents, defining automations aligned to KPIs, providing training on prompt design and best practices, and tracking usage.
• Generate insights for customer success, expansions, and upsells; act as voice of customer to Product, Engineering, and Support.
• Collaborate cross-functionally with Sales, Product, and Support to align on delivery and outcomes.

Requirements

• Location: Philippines
• Deep understanding of hirify.global platform, automation, integrations, and AI Agents; ability to translate business needs into technical solutions.
• AI expertise in generative AI, prompt design, automation frameworks, and scoping use cases.
• Strong consultative discovery, workflow analysis, process design, and project/program management skills.
• Proficiency in data reporting, dashboards, metrics, and ROI communication.
• Excellent customer engagement, executive presence, communication, and cross-functional collaboration skills.

Culture & Benefits

• Work in a bold, innovative team pioneering AI to shape the future of work.
• Opportunity to learn, use, and pioneer AI in product development.
• Customer-first mindset with focus on long-term success, retention, and growth.
• Equal opportunity employer committed to diversity and inclusion.