Senior Implementation Manager (AI)

TL;DR

Senior Implementation Manager (AI): Leading client onboarding and implementation processes for an AI-native contact center platform with an accent on technical discovery and data integration. Focus on driving time to value by configuring AI tools like Auto-QA and Analytics and translating complex technical concepts for stakeholders.

Location: Remote, United States

Company

hirify.global is a Series C startup revolutionizing customer engagement via an AI-native platform using LLMs for contact centers.

What you will do

• Lead onboarding for multiple clients simultaneously, ensuring they unlock full platform potential.
• Facilitate technical discovery sessions to configure AI-powered support solutions based on client requirements.
• Manage data integrations and configure products including Auto-QA, Analytics, and Agent Assist.
• Collaborate with sales, product, and engineering teams to resolve technical issues.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Track and report on customer satisfaction and product usage metrics to drive improvements.

Requirements

• Must be based in the United States.
• 4+ years of experience in a hands-on technical role, with 1+ years specifically in customer implementations.
• Strong technical background with SaaS platforms, APIs, and cloud services.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• Excellent project management skills and ability to handle multiple projects.
• Strong professional English communication skills (written and verbal).

Nice to have

• Experience integrating with CRMs such as Salesforce.
• Familiarity with intent-based and generative artificial intelligence.
• Experience with Telephony Systems such as AWS Connect, Five9, and Genesys.