Senior Customer Success Manager (SAP)

Location: Berlin, Germany; hybrid work arrangement

Company

hirify.global, an SAP company, provides a Digital Adoption Platform that helps enterprises manage application change, drive AI adoption, automate tasks, and measure workflow performance.

What you will do

• Manage a portfolio of approximately 10 Fortune 1000 enterprise customers as a trusted advisor.
• Act as the voice of the customer and provide internal feedback to improve customer value and retention.
• Prepare and lead Executive Business Reviews focused on adoption, ROI, renewals, and expansion.
• Guide customers on relevant platform features, use cases, best practices, and digital adoption goals.
• Develop Success Plans with customers and internal account teams, including measurable success metrics.
• Monitor customer health, identify risks, and partner with renewal, sales, services, and technical account teams.

Requirements

• 5+ years of experience in enterprise SaaS customer success, account management, customer advocacy, or post-sales relationship management.
• Experience working with Fortune 1000 companies, executives, and enterprise accounts with 4,000+ employees.
• Experience managing quarterly retention and growth quotas.
• Ability to increase customer satisfaction, adoption, and retention for a technical product.
• Strong sales discovery and enterprise solution sales experience, including ROI discussions and collaboration with account executives.
• Fluent English and German required.

Culture & Benefits

• Hybrid work combining remote flexibility with regular onsite collaboration.
• Inclusive culture focused on diversity, equity, and belonging.
• Professional development through the Career Compass program.
• Wellness reimbursements, BrightBreaks, and an annual Wellness Month.
• Health coverage options, regional annual leave, RefreshMe Days, and retirement contributions.