Customer Success Manager Plugsurfing Berlin (E-Mobility)

Location: Berlin, Germany; regular presence in the Berlin office is required within a flexible hybrid setup.

Company

Plugsurfing is an e-mobility scale-up owned by hirify.global that simplifies EV charging for businesses, fleets, charging station operators, and drivers across Europe and beyond.

What you will do

• Own, retain, and grow a portfolio of strategic B2B customers.
• Build relationships with customer stakeholders, including senior and executive decision-makers.
• Lead onboarding, success planning, business reviews, governance meetings, and product adoption initiatives.
• Use customer data and insights to assess account health, prioritize actions, identify risks, and uncover growth opportunities.
• Represent customer needs internally and collaborate with Product, Sales, Finance, Service Delivery, and other teams.
• Support the Berlin office by coordinating local suppliers, service providers, leasing companies, and office activities; approximately 15% of the role is dedicated to Employee Success.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing B2B role.
• Strong customer orientation, commercial mindset, problem-solving, analytical, ownership, and stakeholder-management skills.
• Ability to lead conversations around complex technical setups and balance individual customer needs with scalable business solutions.
• German language skills sufficient for confident communication with local external providers.
• Hands-on approach and willingness to contribute beyond the core Customer Success role.

Nice to have

• Experience in EV or e-mobility.
• Experience using AI, automation, or other modern tools to improve Customer Success or Account Management processes.

Culture & Benefits

• Permanent full-time employment with a compensation and benefits package.
• Flexible hybrid working environment.
• International, cross-functional work with significant ownership and responsibility.
• Opportunity to influence the development of the Customer Success function and deepen expertise in e-mobility, new technologies, business models, and AI-enabled ways of working.
• Inclusive workplace with equal employment opportunities.

Hiring process

• Submit a CV and cover letter through the online recruitment tool.
• Applications are reviewed continuously, and interviews may begin before the application deadline.
• Employment offers may be subject to pre-employment screening where permitted by law.