Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and maintaining client relationships, providing support, and identifying further use cases to increase value with an accent on upselling and negotiating contract renewals. Focus on resolving customer issues, working towards weekly KPIs, and contributing to revenue growth by upselling client contracts.

Location: Hybrid working - 3 days a week required in the Scottsdale Office

Salary: Base salary up to $65,000, plus commission, typical earnings up to $100,000+

Company

hirify.global is a dynamic and innovative SaaS company that identifies businesses visiting clients’ websites, helping them convert visitors into leads.

What you will do

• Build and maintain client relationships, providing support throughout the contract lifetime.
• Identify further use cases to increase value and develop strategies.
• Contribute to revenue growth by upselling/uplifting client contracts.
• Host online meetings to review the progress of desired outcomes.
• Identify, qualify, and resolve customer issues, working with internal departments if required.
• Negotiate contract renewals and expansion proposals.

Requirements

• Sales/Account Management or Customer Success background.
• Experience using CRM systems.
• Experience interacting with Director Level individuals.
• Intermediate to advanced Microsoft Office skills.
• Great communication skills and strong negotiating skills.
• Strategic thinker with problem-solving skills.

Culture & Benefits

• Full benefits: Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program.
• 20 PTO days, 9 public holidays, and your birthday off as standard!
• Incentive trips abroad for top performers every quarter.
• Give back to the wider community with 2 paid volunteer days, as well as company-planned fundraisers and volunteer events.
• Social team nights out including Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.