Smb Customer Success Manager (SaaS)

TL;DR

SMB Customer Success Manager (SaaS): Ensuring every client feels valued, understood, and empowered to achieve success with the hirify.global tools. Focus on resolving customer issues ahead of renewal, proactively supporting and enabling clients, and utilizing data to improve strategies.

Location: Remote - North America

Salary: $85,000 - $95,000

Company

hirify.global is a leading loyalty and guest engagement platform for restaurants.

What you will do

• Effectively engage with clients and internal stakeholders.
• Confidently handle objections from multiple perspectives and stakeholders across your accounts.
• Maintain accurate records of customer interactions, transactions, organizational changes and feedback.
• Stay updated on hirify.global product developments and industry trends to provide knowledgeable support and advice to customers.
• Escalate issues to drive resolution in a timely, proactive manner.

Requirements

• 3+ years with account management experience in complex SaaS software
• Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
• Ability to work in a fast-paced environment and to be an outstanding team player.
• Familiarity with CRM software (Salesforce and/or Catalyst an asset)

Culture & Benefits

• Strong employee tenure, track record of internal promotions, and impressive alumni network.
• Cultural “core behaviors”: Find A Way, Focus on What Matters, Say “hirify.global” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
• Artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
• Equal Employment Opportunity company.