Customer Success Manager

TL;DR

Customer Success Manager: Developing and maintaining strong relationships with customers to ensure their success and satisfaction with an accent on understanding customer goals, identifying growth plans, and resolving issues. Focus on fostering long-term relationships, expanding customer footprint, and providing personalized support.

Location: Remote (US-based)

Salary: $49,000–$66,000 USD a year

Company

hirify.global is a YC unicorn dedicated to simplifying shipping for businesses through a developer-friendly REST API.

What you will do

• Build and nurture long-term relationships with customers, serving as their main point of contact.
• Identify customer needs and growth plans to expand the customer footprint within hirify.global’s stack of services.
• Escalate issues to internal stakeholders to get appropriate support.
• Conduct weekly/monthly/quarterly check-ins to assess account health and identify successes/red flags.
• Maintain customer data in the company-supported CRM.
• Collect data from customers to help hirify.global improve and understand successes.

Requirements

• Bachelor's degree.
• 2-5 years of experience in a customer-facing role.
• Demonstrated track record of effectively decreasing churn, increasing revenue, and customer satisfaction.
• Proven ability to work unsupervised or as a team member.
• A self-starter with initiative, drive, and a strong desire to succeed.
• Must be authorized and based in the United States.

Nice to have

• Previous experience working in shipping and logistics.
• Knowledge of Salesforce and Zendesk.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• Competitive compensation package and equity.
• Monthly work from home stipend of $50.
• Flexible work schedule and paid time off.
• Collaborative culture with a supportive team.
• Unlimited growth opportunities at a hyper-growth company.
• Opportunity to make an impact on a product helping ship millions of packages per day.