Customer Success Manager (MarTech)

TL;DR

Customer Success Manager (MarTech): Leading mid-market and enterprise-level accounts, strategically working with the customer base to understand their business objectives and helping them achieve the best possible results using the hirify.global platform for their influencer marketing efforts with an accent on actionable and innovative marketing strategies. Focus on continuous evolution and improvement of those strategies through ongoing experimentation and iterative testing/learning.

Location: Remote (US)

Salary: USD $80,000 to $95,000 base salary, plus an additional bonus of $15,000 to $20,000

Company

hirify.global.io is the world’s first word-of-mouth commerce platform that leverages your brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels.

What you will do

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals.
• Develop a “consultant” perspective to client communications, questions, and meetings.
• Lead and present at regular client meetings, both in-person and over video conference.
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies.

Requirements

• 5+ professional experience within Saas Account Management or Customer Success.
• Outstanding organization and interpersonal skills.
• A structured approach to process and prioritization.
• Initiative and the ability to identify and solve problems proactively.
• 1+ influencer or performance marketing experience.

Nice to have

• Experience in MarTech.
• Experience in eCommerce.

Culture & Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
• Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
• Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.