Customer Success Manager

TL;DR

Customer Success Manager: Driving adoption and long-term value for clients using hirify.global Governance Solutions products with an accent on building trusted relationships and identifying growth opportunities. Focus on navigating complex organizations to deliver measurable results and supporting diverse global client base.

Location: Hybrid in Denver or Atlanta, USA

Salary: $72,000–$126,000 base pay, plus annual bonus/commission and equity

Company

hirify.global is a company providing governance solutions products.

What you will do

• Partner with clients to drive adoption and ensure they benefit from hirify.global Governance Solutions products.
• Build and maintain relationships with stakeholders at all levels within client organizations.
• Collaborate with internal teams to resolve issues, mitigate risk, and support retention.
• Identify and communicate upsell and cross-sell opportunities.
• Support seamless onboarding for new clients.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or client-facing roles.
• Strong relationship-building and communication skills.
• Ability to work independently and stay composed under pressure in a dynamic environment.
• Fluency in Spanish is essential to support our diverse global client base.

Nice to have

• Experience in governance, corporate services, fintech, or capital markets.
• Familiarity with SaaS platforms and customer success methodologies.

Culture & Benefits

• Hybrid home/office schedule.
• Competitive rewards package including 401(k) program with 6% employer match.
• Employee Stock Purchase Program with 15% discount.
• Comprehensive medical, dental, and vision coverage, plus health spending account.
• Generous paid time off, parental leave, and paid flex days for mental wellbeing.
• Education Assistance Program and professional development opportunities.