Customer Success Manager (QSR)

TL;DR

Customer Success Manager (QSR): Manage enterprise customer relationships post-onboarding, ensuring they achieve maximum value from the SaaS platform with an accent on optimizing operations, loyalty programs, and marketing strategies. Focus on strengthening long-term partnerships and driving business growth in a fast-paced startup environment.

Location: United States of America

Salary: $85,000 to $100,000

Company

Leading provider of SaaS solutions within the hospitality sector, offering an enterprise-ready workforce management platform.

What you will do

• Build and nurture positive relationships with enterprise customers as their primary point of contact.
• Act as a trusted advisor, helping clients optimize their operations, loyalty programs, and marketing strategies.
• Monitor product adoption, proactively providing training and coaching.
• Present the client’s value story using data, insights, and measurable ROI.
• Drive customer growth by identifying upsell and cross-sell opportunities.
• Lead Executive Business Reviews and create customer success plans tailored to client goals.

Requirements

• Bachelor’s degree.
• 3+ years in a customer-facing role within SaaS, ideally in HCM or payroll.
• Experience in QSR or the broader hospitality industry, ideally in operations or management.
• Strong relationship-building and communication skills, with the ability to influence senior stakeholders.
• Highly organized, detail-oriented, and comfortable working in a fast-paced environment.
• Experience with tools such as G-Suite, Salesforce, and Zendesk.

Culture & Benefits

• Join a fast-growing SaaS company transforming the hospitality industry.
• Work closely with industry leaders and play a key role in customer growth and retention.
• Be part of a collaborative, ambitious team.