Client Success Manager (Direct Marketing Services)

TL;DR

Client Success Manager (Direct Marketing Services): Guiding and supporting clients through onboarding and campaign execution to maximize marketing investments with an accent on defining clear marketing goals, creating customized campaigns, and optimizing audience segments. Focus on tracking and analyzing campaign performance metrics, ensuring timely client communication, and identifying product enhancement opportunities.

Location: Work from Shreveport, LA is required.

Salary: $50,000–$60,000 USD

Company

hirify.global is a leading provider of technology and services helping local businesses thrive, offering AI support and human expertise in marketing.

What you will do

• Onboard and manage a client portfolio using hirify.global’s Direct Marketing Services.
• Re-engage and motivate clients who pause or lose momentum during onboarding.
• Collaborate with clients to define marketing goals and create customized campaigns across email, direct mail, and text.
• Build, manage, and optimize audience segments within ServiceTitan Marketing Pro.
• Partner with internal creative and technical teams to develop effective marketing assets.
• Track and analyze campaign performance metrics to identify opportunities for improvement.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience.
• 2+ years of experience in marketing or client success, ideally in a SaaS, marketing, or digital services environment.
• Excellent communication, organization, and attention to detail.
• Ability to manage multiple clients and projects.
• Comfortable analyzing data and using metrics to drive decision-making.
• E-Verify participation for employment authorization.

Nice to have

• Experience with ServiceTitan Marketing Pro or similar CRM/marketing automation tools.
• Experience with copywriting or editing for marketing content (emails, campaigns, etc.).

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone and service, remote office allowance.
• Professional development and career growth through regular manager check-ins.
• Values: Winning Mindset, Genuine Care, Unmatched Results, Constant Improvement, Unbeatable Teamwork.

Hiring process

• hirify.global participates in the E-Verify program to confirm employment authorization.