SMB Customer Success Manager (Fintech)

TL;DR

SMB Customer Success Manager (Fintech): Building and optimizing customer success for SMBs in Denmark, Germany, and UKI markets with an accent on maximizing value, driving adoption, and identifying expansion opportunities. Focus on proactive relationship management, preventing churn, and bridging customer feedback with product development.

Location: Remote (Global). This role primarily serves customers in Denmark, Germany, and UKI markets, with hybrid and fully remote options available.

Company

hirify.global is a product company that builds spend solutions to make money management seamless and effective for finance teams and employees, aiming to help all businesses ‘go beyond’.

What you will do

• Nurture, support, and process expansion opportunities from the customer base.
• Advise customers as a trusted product advisor and business consultant to optimize their value-add.
• Own the adoption journey of your customer portfolio after the onboarding phase.
• Collaborate with internal stakeholders (product, services, marketing, support) to improve the entire customer experience.
• Manage inbound communication from various channels and cultivate key customers as advocates of hirify.global.
• Prevent customer churn by measuring health scores and product/feature adoption, and acting proactively on them.
• Optimize product-market-fit by building the bridge between customer feedback and the product team.

Requirements

• Prior experience in account management, sales, or customer success roles.
• Possess an open mindset, positive energy, and enjoy helping customers scale and grow.
• Goal-oriented and self-motivated, creating tasks while chasing targets.
• Thrive in a fast-paced, dynamic environment with diverse tasks.
• Ability to think and do things at scale in a high-volume, high-velocity role.
• Be trustworthy, ensuring deadlines are met and promises are kept.
• Empathetic with strong communication skills.
• Fluent in English (C1).

Culture & Benefits

• Receive your own hirify.global card for expenses.
• Enjoy catered meals or a lunch allowance for work days.
• Comprehensive private healthcare coverage.
• 25 days of holiday + public holidays, with an option to purchase 5 additional days.
• Hybrid and fully remote working options are available for the team.
• Access free mental health and well-being support through MyndUp.
• Paid parental leave.

Hiring process

• Intro call (30 min) with a Talent Acquisition Partner.
• Hiring Manager Interview (45 min).
• Take-home test and 60-minute Team Interview presentation.
• Final Bar Raiser interview with a Senior Leader.