Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Building and maintaining strategic customer relationships for an AI-native employee experience platform with an accent on renewals, upsells, and churn prevention. Focus on navigating contract discussions, driving business value, and presenting to C-level executives.

Location: Hybrid work in Munich, Germany. Also available in Berlin, Chemnitz, Dresden, and Leipzig.

Company

hirify.global is a Unicorn company providing an AI-native Employee Experience Platform to help organizations with internal communication.

What you will do

• Build and maintain strong, strategic relationships with customers as a trusted advisor.
• Lead regular check-ins and Business Reviews tailored to your customer segment to align on goals and strengthen partnerships.
• Take full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven process.
• Monitor customer health, identify risks early, and develop actions to prevent churn.
• Identify and drive upsell and expansion opportunities based on customer needs and product usage.
• Provide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication.

Requirements

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS.
• Business fluent in German and English (minimum C1 level).
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets.
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers.
• Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy.
• Ability to manage high-stakes situations, such as turning around at-risk accounts.

Nice to have

• Experience with CRM tools (e.g., Salesforce, Gainsight, HubSpot).
• Background in HR Tech or Internal Communications.

Culture & Benefits

• Competitive compensation including LTIP (unit-based Long Term Incentive Plan).
• Flexible working time models and the option of hybrid work, supported by a yearly flex work allowance of €1560.
• 31 vacation days annually (including one floating holiday), plus pro rata fully paid Fridays off during August.
• Monthly Wellbeing Allowance €35 for fitness, mental health, hobbies, or relaxation.
• Company pension scheme.
• One day off per year for supporting a social project.