Account Executive (Enterprise Restaurant)

TL;DR

Account Executive (Enterprise Restaurant): Serving as the primary point of contact for assigned enterprise restaurant brand accounts and coordinating cross-functional teams to deliver on customer goals. Focus on developing long-term strategic account plans, driving retention and expansion, and ensuring customer satisfaction within the restaurant technology environment.

Location: Charlotte, North Carolina, USA or remote within the US

Company

hirify.global is a leading worldwide provider of payment technology services, delivering innovative solutions for merchants and financial institutions.

What you will do

• Serve as primary contact for assigned enterprise restaurant brand accounts, coordinating cross-functional teams.
• Develop account-specific plans to maximize customer satisfaction and expand product portfolio within accounts.
• Own the post-sale relationship, developing long-term strategic plans to drive retention and expansion.
• Build and maintain senior-level customer relationships, promoting confidence and acting as an internal advocate.
• Monitor account health, including contract renewals and satisfaction metrics; track and forecast performance in CRM (Salesforce).
• Manage the end-to-end sales process, from building a funnel and qualifying leads to negotiating terms and ensuring post-sale satisfaction.

Requirements

• Bachelor’s degree in Business, Marketing, Hospitality, or related field required.
• 5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company.
• Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth.
• Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment.
• Experience with Salesforce, project management tools such as JIRA, and the Google suite of products.
• Excellent communication, interpersonal, project management, and organizational capabilities.

Culture & Benefits

• Work from one of the corporate offices and/or be a work from home employee 5 days per week.
• Collaborative environment with cross-functional teams.
• Opportunity for professional growth in the restaurant technology industry.
• Travel required (25-35%).