Account Manager (E-commerce)

TL;DR

Account Manager (E-commerce): Responsible for the strategic and commercial development of a customer portfolio in the Spanish market, focusing on long-term customer value, retention, and identifying growth potential. Focus on proactive account management, cancellation and retention strategies, and cross-selling/upselling opportunities within the e-commerce sector.

Location: Hybrid in Barcelona, Spain. Temporary workation allowed within EU, Iceland, Liechtenstein or Norway.

Company

hirify.global is a leading European brand providing trust solutions like Trustmarks, verified reviews, and buyer protection for over 30,000 e-commerce businesses.

What you will do

• Strategically develop and commercially manage a customer portfolio in the Spanish market.
• Independently conduct negotiations focused on long-term customer value and business objectives.
• Manage end-to-end cancellation processes and implement retention measures for at-risk customers.
• Proactively manage customer lifecycle, including onboarding, performance optimization, and new product introduction.
• Analyze customer portfolios to identify cross-selling and upselling opportunities.
• Collaborate with Customer Success Managers to ensure product usage and maximize retention.

Requirements

• Applications must be in English.
• At least 4 years of experience in sales (hunter profile), portfolio retention, and proactive account management.
• Strong customer communication skills and ability to build long-term client relationships.
• Structured, hands-on, and results-driven working method.
• Basic knowledge of e-commerce, SaaS, or digital services.
• Spanish at native-speaker level (C2) and English proficiency (C1) required.
• Confident use of MS Office.

Culture & Benefits

• Hybrid work model combining remote flexibility with office team time.
• Temporary workation opportunities within EU, Iceland, Liechtenstein, or Norway.
• Permanent contract with Europe's trusted brand.
• 24 vacation days.
• Buddy program for new hires.
• Individual training opportunities.
• Team and unit events.
• Health Pass for free online and offline sports, fitness, and health courses.
• Confidential access to mental health specialists and personal support via OpenUp.