Lead Client Success Manager (FinTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Lead Client Success Manager (FinTech): Managing and expanding strategic client relationships in the FinTech sector with an accent on driving customer engagement, satisfaction, and identifying upsell opportunities. Focus on coordinating internal teams, leading executive reviews, and continuously enhancing customer success services.
Location: Primarily based in Frankfurt, Germany, with occasional travel and a limited work-from-anywhere policy (up to 20 days/year).
Company
is a leading global technology company providing capital markets solutions.
What you will do
- Serve as the primary point of contact for European customers, ensuring strong engagement and strategic alignment.
- Coordinate FinTech services with internal teams (Sales, Delivery, Support, Engineering) to manage relationships and mitigate risks.
- Lead executive business reviews, identify upsell/cross-functional opportunities, and address partner concerns.
- Promote ’s engagement model and drive measurable improvements in customer satisfaction.
- Continuously enhance Customer Success services by understanding needs and accelerating adoption growth.
Requirements
- Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.
- Proficient in English and German, with outstanding communication skills to influence and engage C-level executives.
- Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero).
- Solid grasp of software development life cycles.
- Strategic, combining strong business acumen with diplomacy and consensus-building to thrive in fast-paced settings.
Nice to have
- Experience in capital markets, FinTech, or regulated industry.
Culture & Benefits
- Competitive base salary, annual bonus, and annual equity grant.
- Employee Stock Purchase Plan and Pension Plan.
- Private insurance and 24/7 mental health support for you and your family.
- Global mentoring program and unlimited access to e-learning platforms.
- Work from (almost) anywhere for up to 20 days/year.
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