Senior Executive IT Support Specialist

TL;DR

Senior Executive IT Support Specialist: Providing top-tier on-site and remote IT support to global Executive and VP level employees with an accent on quick troubleshooting, AI-related tools, and home network/AV setups. Focus on maintaining confidentiality, ensuring optimal system performance, and supporting corporate events across various locations.

Location: Hybrid, Santa Clara, CA, USA with required travel to support executive meetings and corporate events. Applicants must be eligible to access export-controlled information as defined under U.S. export control laws and regulations, requiring U.S. work authorization.

Salary: $5,280–$8,000 per month

Company

hirify.global is a semiconductor company providing essential building blocks for data infrastructure across enterprise, cloud, and AI architectures.

What you will do

• Provide on-site and remote IT support to Executives and high-profile employees.
• Troubleshoot technical issues quickly and professionally to minimize downtime.
• Support AI-related tools and applications, ensuring optimal performance.
• Assist with home network and AV system setups to enhance remote work efficiency.
• Travel as needed to support executive meetings and corporate events across various locations.
• Maintain a high level of confidentiality and discretion when handling executive support tasks.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 7+ years of IT support experience, with 3+ years in an executive or VIP support environment.
• Extensive experience with Windows and macOS operating systems, including Windows 11 and MacOS upgrades and troubleshooting.
• Proficiency in Microsoft 365, Active Directory, VPNs, and cloud-based solutions.
• Strong troubleshooting skills in hardware, software, and network connectivity.
• Willingness to travel (10% both domestic and international) on short notice and provide after-hours support when required.
• English: B2 required.

Nice to have

• JAMF admin experience.
• Experience with AI tools and emerging technologies in IT support.
• Familiarity with enterprise applications, remote access tools, and mobile device management (MDM).

Culture & Benefits

• Become a member of a world-class IT team dedicated to providing top-tier support.
• Access comprehensive benefits supporting financial well-being, family, mental and physical health, and recognition.
• Employee stock purchase plan with a 2-year look back.
• Family support programs and robust mental health resources.
• Recognition and service awards to celebrate contributions and milestones.

Hiring process

• Interviews are designed to evaluate your individual experience, thought process, and communication skills in real time.
• Use of AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews is strictly prohibited and will result in disqualification.