Systems Support Specialist

TL;DR

Systems Support Specialist (System Engineering): Providing advanced technical support and maintaining IT infrastructure for a game development studio with an accent on designing and configuring custom PC workstations and resolving complex hardware/software issues. Focus on proactive problem identification, IT project implementation, and supporting security initiatives within PlayStation Studios.

Location: Onsite in Santa Monica, CA, and requires in-person attendance five days a week. Candidates must be authorized to work in the United States for this position.

Hourly Salary: $41–$45 USD

Company

Naughty Dog, a studio under hirify.global, is known for crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology.

What you will do

• Provide advanced technical support and resolve complex issues escalated from Tier 1 and Tier 2 support teams.
• Design, build, and configure advanced custom PC workstations, ensuring optimal performance.
• Perform installation, modification, and repair of hardware, software, and peripherals, including network devices and servers.
• Develop and maintain detailed documentation, including standard operating procedures and knowledge base articles.
• Coordinate and execute user and server equipment relocations, ensuring minimal disruption.
• Implement IT projects, including system upgrades, network enhancements, and new technology integration.

Requirements

• 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment.
• Must be authorized to work in the United States.
• Requires in-person attendance five days a week in Santa Monica, CA.
• Proven track record of resolving complex hardware, software, and network issues.
• Expert technical skills in building and configuring PCs and servers, including Windows 10/11.
• Expertise in Microsoft Office 365 (Teams, OneDrive, SharePoint) and Microsoft Windows Administration tools (Active Directory, DHCP, DNS, Group Policy, Bitlocker).
• Experience with scripting languages such as Python, Bash, and Powershell.

Nice to have

• Proficiency in additional software tools like JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite.
• Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms.
• Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals.

Culture & Benefits

• Collaborate with talented professionals in an innovative studio environment.
• Work on games that constantly push the boundaries of interactive storytelling, gameplay, and technology.
• Eligible for benefit offerings that include medical, dental, and vision.
• Commitment to diversity and a broad range of cultural and life experiences.

Hiring process

• hirify.global conducts background checks at the offer stage for all new employees.