IT Systems Specialist

TL;DR

IT Systems Specialist: Providing frontline hardware and software support to team members both remotely and in-office, managing core tools like Okta and Google Workspace, and maintaining IT inventories. Focus on independent troubleshooting, supporting automation initiatives, and collaborating on strategic IT projects.

Location: Hybrid (Irvine, California) with 3-4 in-office days per week. Must be legally authorized to work and reside in the United States. No visa sponsorship or employment outside the U.S. is supported for this role.

Salary: $90,000–$120,000 USD + equity + benefits + potential discretionary performance bonuses.

Company

hirify.global is an award-winning independent game development studio known for its debut game, MARVEL SNAP, and other secret projects.

What you will do

• Provide friendly and efficient day-to-day hardware and software support to team members both remotely and in-office.
• Manage and troubleshoot core tools and services including Okta, Google Workspace, Slack, GitHub, Unity, Zoom, Atlassian products, and Microsoft 365.
• Provide field support for MacOS and Windows PC environments, including setup, troubleshooting, updates, data migration, and MDM platforms.
• Maintain hardware and software inventories and document IT processes.
• Support and collaborate with the IT team on automation initiatives and strategic projects.
• Stay current with IT best practices and emerging technologies.

Requirements

• Strong understanding of IT infrastructure and support processes.
• Familiarity with common business software and SaaS applications.
• Working knowledge of both MacOS and Windows operating systems.
• Experience with basic troubleshooting and problem-solving in Mac and PC environments.
• Experience in a helpdesk or customer support role.
• Strong interpersonal and communication skills with a friendly, patient, and service-oriented attitude.
• Eagerness to learn and grow in an IT role.
• Must be legally authorized to work and reside in the United States.

Nice to have

• Experience with specific tools like Okta, Google Workspace, or Slack.
• Basic understanding of networking concepts.
• Familiarity with IT security best practices.
• Knowledge of mobile device management (MDM) systems.

Culture & Benefits

• Medical, Dental, and Vision insurance plans with 100% premiums paid for employees and 75% for dependents.
• 401(k) contribution with no waiting period.
• 16 weeks paid parental leave with no waiting period.
• Home office improvement bonus.
• Paid Vacation & Sick time, plus company Winter and Summer Holiday shutdowns.
• Up to 10 BetterHelp sessions covered each benefits plan year.
• Remote-first company that values diversity and inclusion.