Technical Support Engineer (San)

TL;DR

Technical Support Engineer (SAN): Provides technical support via phone, email, and web for hirify.global / Brocade OEMs and customers with an accent on strong fault isolation and root cause analysis skills. Focus on diagnosing and solving complex technical issues while working under pressure.

Location: In San Jose Office Only No Remote Work Option

Salary: $101,000- $162,000

Company

hirify.global is a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.

What you will do

• Answer client technical inquiries (phone, email and web) and effectively communicate to both clients and internal personnel.
• Understand, troubleshoot, diagnose and resolve OEM and customer issues.
• Define and manage problem resolution plans and communicate closure / resolution to OEMs and customers.
• Document client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems.
• Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location / time zone.

Requirements

• BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience.
• Minimum of 5 years’ experience in a Technical Support Environment.
• Working knowledge of networking technologies and protocols, storage area network (SAN).
• Excellent knowledge of Windows and Linux/UNIX servers.
• Excellent customer communication, problem solving, planning and organization skills.
• Strong verbal and written communication skill.

Nice to have

• Scripting knowledge.
• Additional European Language (Spoken business level.)

Culture & Benefits

• Medical, dental and vision plans.
• 401(K) participation including company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company paid holidays, paid sick leave and vacation time.