IT Engineer I

TL;DR

IT Engineer I: Providing first-point-of-contact technical support and hands-on assistance for in-person offices with an accent on troubleshooting hardware/software issues and ensuring a smooth user experience. Focus on triaging IT tickets, collaborating with IT groups, and maintaining a secure and reliable environment for employees and contractors.

Location: Primarily on-site in Richmond, Virginia with occasional remote flexibility when business demands allow. Provides remote assistance to users in Boston and the UK. This role requires working the Saturday through Wednesday 11:00 PM - 8:00 AM shift.

Company

hirify.global is a high-tech home security company dedicated to protecting homes and fostering a collaborative, innovative culture for its employees.

What you will do

• Serve as the first point of contact for technical issues and provide hands-on help in Richmond offices.
• Collaborate with the IT User Solutions Team and other departments to ensure colleagues have necessary tools and support.
• Provide primary IT support for Richmond offices and remote assistance to end users in Boston and the UK.
• Deliver "white glove" customer service by triaging IT tickets and resolving technical challenges.
• Handle hardware setup, cable management, and other hands-on tasks to ensure employee success.
• Collaborate with Infrastructure and InfoSec teams to streamline technical processes and maintain a secure environment.

Requirements

• 1–2 years of IT experience with a strong desire to learn.
• Ability to work primarily on-site in Richmond, Virginia offices, with occasional remote flexibility.
• Ability to onboard and train Monday-Friday for the first 4 weeks before moving to the specified shift.
• Solid Mac and Windows skills.
• Familiarity with SaaS administration (e.g., Google Workspace) and Chrome enterprise environments.
• Excellent analytical and troubleshooting abilities, with strong written and verbal communication.
• Adaptability to changing priorities and eagerness to learn new technologies.

Nice to have

• Experience with macOS and Windows endpoint management (Jamf, Intune, JumpCloud).
• Familiarity with Okta and Lumos for workforce identity.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Experience with collaboration tools (Zoom, Google Meet, Slack) and Jira Service Desk/Confluence.
• Familiarity with call center technology stacks.
• In-depth experience with live event production or collaboration tooling.

Culture & Benefits

• No-ego culture of collaboration and innovation.
• Customer-obsessed with a focus on empathy and strong relationships.
• High standards ("Aim High") and commitment to developing others ("Lift As We Climb").
• Agile and efficient work environment ("Lean & Nimble").
• Highly collaborative approach to achieving success.