IT Site Lead

TL;DR

IT Site Lead: Overseeing and enhancing IT operations within a key office location, providing comprehensive onsite support and improving workflows through automation. Focus on troubleshooting macOS/Windows systems, managing office technology, and optimizing employee IT lifecycle processes.

Location: Requires 5 days/week in-office presence in either San Francisco or New York City, USA. Relocation support to NYC or SF is provided if needed.

Salary: $95,200 - $155,870

Company

hirify.global is a financial operations platform saving companies time and money with payments, corporate cards, and automated bookkeeping.

What you will do

• Serve as the primary IT point of contact, providing high-touch in-person support and contributing to company-wide help.
• Troubleshoot and resolve issues across macOS, Windows, SaaS apps, identity/access, networking, printers, and AV systems.
• Ensure reliability of office technology, coordinating with vendors and building management.
• Lead onsite new hire onboarding, including device and account setup.
• Manage employee IT lifecycle workflows in partnership with People and Security.
• Identify and deliver automation opportunities, including AI-powered tools.

Requirements

• 3+ years of hands-on IT support or IT operations experience in a fast-paced environment.
• Ability to work onsite in New York City or San Francisco, 5 days/week.
• Strong troubleshooting skills for macOS and Windows devices.
• Deep familiarity with Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred).
• Solid understanding of identity and access management concepts (SSO, SAML).
• Strong prioritization, follow-through, and clear communication.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for employees (partially covered for dependents), plus One Medical membership.
• 401k with employer match.
• Flexible PTO, Fertility HRA, and Parental Leave.
• Centralized home-office equipment ordering and Health and Wellness stipend.
• In-office perks including lunch, snacks, and drinks.
• Budget for intra-office travel and relocation support to NYC or SF if needed.