Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Onboarding and renewing customers, building relationships to expand use cases, and ensuring customers gain maximum value from the service. Focus on translating customer requirements into actionable product features and enhancements, and strategically advocating for wider adoption of the hirify.global platform.

Location: Must be based in the New York City area and join the Brooklyn office 3x per week.

Salary: $140,000 – $160,000 OTE

Company

hirify.global is transforming how modern AI and software companies monetize at scale, building the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage.

What you will do

• Manage customer relationships post-contract signing, achieving timely deployment and adoption during onboarding.
• Forecast renewals with high accuracy and a plan to mitigate risk.
• Conduct Health Checks and Business Reviews to ensure customers achieve great ROI and renew/expand.
• Engage with Product on customer requests, helping to prioritize while considering both customer and company needs.
• Understand customer requirements, analyze business processes, and advise on opportunities to leverage hirify.global.
• Advocate strategically for wider adoption of the hirify.global platform with customers not taking full advantage of its capabilities.

Requirements

• 5+ years of customer-facing experience in high-growth SaaS and/or B2B startups.
• Excellent communication and interpersonal skills to convey complex concepts to technical and non-technical stakeholders.
• Knowledge of cloud architectures and data infrastructure technologies.
• Executive presence and instinct with VPs & C-level, while delivering personal interactions to practitioners.
• Experience managing various personae within an account, including Billing Engineers, BizOps, PMs, Finance, and Executives.
• Ability to work US east coast business hours.

Nice to have

• Familiarity with billing platforms/systems and finance concepts like Deferred Revenue.
• Functional knowledge of SQL.

Culture & Benefits

• Hybrid work culture with 3 days/week in the office.
• Excellent medical, dental, and vision insurance.
• Unlimited PTO plus an additional week off between Christmas and New Year’s.
• 401k plan and 16-week paid parental leave with equity vesting.
• Commuter stipend and catered lunches in the office.
• Annual learning & development stipend.