Technical Customer Support Associate (Fintech)

TL;DR

Technical Customer Support Associate (Fintech): Providing front-line technical support to customers of a digital banking platform with an accent on efficiently resolving questions, troubleshooting technical inquiries, and acting as a subject matter expert. Focus on understanding financial institution staff and end-user needs to maximize platform adoption and value.

Location: Remote. Must be based in the United States. Preference for PST or MT timezone to cover West Coast customers.

Salary: $68,000 - $75,000 per year (NYC/CA).

Company

hirify.global enables community financial institutions with digital banking, account opening, and lending capabilities, moving billions of dollars and opening hundreds of thousands of accounts for banks and credit unions across the U.S.

What you will do

• Provide front-line support for hirify.global Customers.
• Communicate with customers to efficiently resolve questions and issues.
• Conduct troubleshooting to investigate or recreate technical inquiries.
• Act as a subject matter expert for hirify.global products.
• Understand financial institution staff and end user needs to maximize user experience and platform adoption.
• Identify and advocate for opportunities to improve the customer support and product experience.

Requirements

• 2-3+ years in a technical customer support role.
• Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment.
• Demonstrated thoroughness and accuracy when tackling tasks.
• Experience navigating ambiguity and problem-solving.
• Excellent communication skills and comfort in customer-facing conversations.
• B.A. or B.S. degree.

Nice to have

• Prior SaaS-based technology, financial services, and/or digital banking experience.
• Familiarity with SaaS-based infrastructure, interpreting payload logs, and error handling.

Culture & Benefits

• Work cross-functionally within a collaborative team across Delivery, Customer Success, Engineering and Product.
• Contribute directly to the success of financial institutions leveraging hirify.global to provide digital experiences.
• Join a growing fintech that values team member growth, collaboration, ownership, and thoughtful execution.
• Full benefits package (medical, dental, vision).
• Equity option grant and eligibility for performance-based cash and equity bonuses.