Customer Success Manager (Sales)

TL;DR

Customer Success Manager (Sales): Managing the full customer lifecycle for a freight-tech company, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal with an accent on managing large, multithreaded broker accounts. Focus on program managing high-stakes pilots and implementations, and building the Customer Success foundation.

Location: On-site in Chicago

Company

hirify.global is building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace.

What you will do

• Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
• Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform.
• Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
• Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
• Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.
• Learn from others and teach those around you.

Requirements

• Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
• Must have Enterprise level freight tech experience, you will be managing large, multithreaded broker accounts and smaller firms.
• A "builder" mindset: You are excited to be the second member of the team and want to work on 0-1 projects like building playbooks and defining processes.
• Technical aptitude: You are comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers to make sure we deliver on our promise.
• A healthy appreciation for hard problems —we are transforming a massive, complex industry and we’re just getting started.

Culture & Benefits

• Top tier cash and equity compensation —we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions.

Hiring process

• 45 minute intro call to discuss your background, goals, and motivations.
• 45-min interview with a team member to assess your approach to customer success and collaboration.
• Case study or presentation to see how you approach customer challenges.