Customer Success Associate (Life Sciences)

TL;DR

Customer Success Associate (Life Sciences): Managing post-sales customer lifecycles and strategic account plans for a healthcare price transparency platform with an accent on Life Sciences clients and SaaS operations. Focus on reducing churn, improving customer engagement, and bridging the gap between customer feedback and product development.

Location: Fully remote within the United States

Salary: $100,000 – $115,000 + Equity

Company

A Series C price transparency platform for healthcare finance leaders, providing infrastructure for a more open and efficient healthcare marketplace.

What you will do

• Develop and execute strategic account plans to enhance customer engagement and retention.
• Manage the post-sales lifecycle, including onboarding, renewals, and day-to-day account operations.
• Assume direct ownership of customer meetings, training on new features, and addressing queries.
• Collaborate with Engineering, Product, and Sales teams to communicate customer feedback and needs.
• Identify potential churn risks and implement preventative strategies.
• Undergo professional development and shadowing to advance to a Customer Success Manager role.

Requirements

• Bachelor’s Degree in Business, Healthcare Management, or equivalent experience.
• At least 3 years of experience in a customer-facing role within life sciences (pharmaceuticals, medical devices), SaaS, or consulting.
• Must be based in the United States.
• Strong foundation in customer success principles, technologies, and processes.
• Proven ability to communicate effectively and persuasively with diverse stakeholders.
• Proactive problem-solving skills and a strong commitment to customer satisfaction.

Culture & Benefits

• Competitive pay with equity options.
• Comprehensive health care (Medical, Dental, Vision) with FSA, DCFSA, and HSA options.
• 401(k) with 4% matching.
• Unlimited PTO and flexible working hours.
• $750 WFH setup budget and monthly health/wellness benefit.
• Paid quarterly in-person co-working weeks and co-hanging stipends.