Senior Key Account Manager (Fintech)

TL;DR

Senior Key Account Manager (Fintech): Overseeing and growing a portfolio of high-value B2B clients in the LATAM region with an accent on cross-sell, upsell, retention, and financial product expansion. Focus on expanding client usage of hirify.global products, solving challenges consultatively, and strengthening long-term partnerships with C-level executives.

Location: Hybrid in Mexico City, Mexico (2-3 days/week in office in Roma Norte)

Company

hirify.global is a groundbreaking financial operating system that provides corporate cards, cross-border payments, and spend management software for global businesses.

What you will do

• Manage and grow a portfolio of key clients across Mexico and Colombia.
• Identify, drive, and execute cross-sell and upsell opportunities.
• Act as the main point of contact for billing, portfolio usage, and credit support.
• Present hirify.global solutions (cards, hirify.global Pay, spend management) to CFOs, Controllers, and finance teams.
• Manage account performance, tracking client activity, expansion potential, and risks.
• Ensure high levels of product adoption and client satisfaction, driving NRR growth.

Requirements

• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
• 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality, or financial services).
• Proven track record of expanding accounts via cross-sell and upsell strategies.
• Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments.
• Excellent communication and negotiation skills with C-level stakeholders.
• Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
• Fluent in Spanish; Upper-Intermediate to Advanced English required.

Nice to have

• A background in hospitality or B2B commercial real estate.

Culture & Benefits

• Work for a Y Combinator Top Company, recognized as one of The Information's 50 Most Promising Startups in 2023.
• Opportunity to work with a team backed by top-tier investors like Andreessen Horowitz and Tencent.
• Contribute to empowering businesses with efficient and cost-effective financial solutions globally.
• Hybrid work model in Mexico City.