Manager, Customer Success (SaaS, Cybersecurity)

TL;DR

Manager, Customer Success (SaaS, Cybersecurity): Leading a team to drive revenue and retention for a SaaS platform with an accent on sales lead qualification, deal closing, and customer satisfaction. Focus on coaching, performance management, and developing best practices for customer success.

Location: Hybrid role based in Toronto, Ontario, Canada, with in-person collaboration required a few times a month.

Salary: $115,000 - $130,000 CAD

Company

hirify.global is a high-growth SaaS company offering an intuitive, no-code platform for risk management and intelligence, operating as part of Kroll.

What you will do

• Lead the Customer Success team to qualify, develop, and close sales leads through goal setting and coaching.
• Collaborate with internal stakeholders to ensure deals move to close in a timely manner.
• Identify and mitigate risks within deals/funnel, assisting CSMs in overcoming challenges.
• Motivate, mentor, and coach the team to exceed expectations and advance their careers.
• Develop best practices around business reviews and customer outreach for retention.
• Contribute to the overall back-to-base strategy, including product direction and sales targets.

Requirements

• 2-4 years in a sales leadership position is mandatory.
• Bachelor’s Degree (or equivalent).
• Up to 5 years of sales experience.
• Experience with software and/or technology is a bonus.

Culture & Benefits

• Comprehensive health, dental, and vision benefits, 100% paid from day one.
• Generous professional development budget and internal learning workshops.
• Open vacation policy, with most employees enjoying 3-4 weeks off annually.
• Best-in-class parental leave top-up (100% for 15-20 weeks).
• RRSP matching up to 2.5%.
• Flexible hybrid work environment with trust in managing outcomes.