Account Executive, Enterprise Expansion (Ecommerce/AI)

TL;DR

Account Executive, Enterprise Expansion (Ecommerce/AI): Managing and growing a portfolio of enterprise accounts for hirify.global' unified AI agent platform, driving growth through renewals, cross-selling, and upselling in conversational commerce. Accent on identifying and executing upsell/cross-sell opportunities, developing strategic account plans, and building relationships with executive-level stakeholders. Focus on understanding complex business environments, delivering tailored solutions, and leveraging data for growth with largest global customers.

Location: Hybrid in Toronto, Canada. This role involves supporting West Coast customers, and offers up to 6 weeks full remote per year, requiring time zone flexibility.

Compensation: CA$160,000–CA$177,000 OTE (CAD)

Company

hirify.global is building a unified AI agent that sells, supports, and re-engages customers across the entire journey to make conversational commerce real in ecommerce.

What you will do

• Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
• Collaborate with Customer Success Managers to create tailored strategic account plans for each account.
• Build and nurture relationships with executive-level stakeholders to foster advocacy and alignment on goals.
• Partner with cross-functional teams including CS, Product, and Legal to deliver seamless customer experiences.
• Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
• Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into evolving needs.

Requirements

• 3-4 years of experience managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
• Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
• Experienced in reviewing and interpreting data trends to identify opportunities, mitigate risks, and present actionable solutions.
• Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
• Strong verbal and written communication skills, capable of translating technical concepts into business value.
• Focused on achieving and surpassing growth and retention goals.
• Highly organized and adept at managing multiple accounts and priorities in a fast-paced environment.
• Proficient with CRM and reporting tools, with a strong aptitude for learning new technologies.
• Adaptable and resilient, thriving in a startup-like setting while navigating challenges with tact and composure.

Culture & Benefits

• Enjoy 5 weeks of vacation and 15 paid sick days per year.
• Benefit from 16 weeks of paid parental leave.
• Receive CAD $400/month for lunch expenses with your own hirify.global credit card.
• Private health insurance and retirement pension are provided.
• Get up to CAD $900 to set up your home workstation.
• Access CAD $1950 for learning materials linked to your job scope and a CAD $650 wellness budget annually.
• Participate in quarterly online company-wide summits and annual offsite team and company retreats.
• Access premium AI tools (ChatGPT, Claude, Granola) and an annual L&D budget to explore new ones.