Account Manager, Enterprise Expansions (SaaS)

Location: Toronto, hybrid; includes up to 6 weeks of full remote work per year and client travel for 3–4 weeks per year.

Salary: CAD 109,659–121,202 base salary plus CAD 73,106–80,801 commission. OTE: CAD 182,000–202,000.

Company

hirify.global builds an AI-powered conversational commerce platform that helps ecommerce brands sell, support, and re-engage customers.

What you will do

• Manage approximately 120 enterprise accounts and drive growth through renewals, upselling, and cross-selling.
• Develop strategic account plans with Customer Success Managers to align solutions with customer objectives.
• Build relationships with executive-level stakeholders and foster long-term customer advocacy.
• Collaborate with Customer Success, Product, and Legal to resolve complex customer challenges.
• Document account activities, opportunities, and risks in CRM and use data to guide account strategies.
• Conduct in-person client meetings for 3–4 weeks per year to strengthen relationships and understand evolving needs.

Requirements

• 3–4 years of experience managing and selling into mid-market SaaS accounts, including accounts with $5M+ GMV.
• Proven success driving expansion across portfolios exceeding $1M ARR.
• Experience engaging and influencing C-level executives.
• Strong data analysis, strategic problem-solving, communication, organization, and prioritization skills.
• Proficiency with CRM and reporting tools and the ability to learn new technologies.
• Adaptability and resilience in a fast-paced, startup-like environment.

Culture & Benefits

• Hybrid work model with 6 weeks of full remote work per year.
• Five weeks of vacation and 15 days of paid sick leave.
• Paid parental leave of 16 weeks, private health insurance, and retirement pension.
• CAD 400 monthly lunch allowance and up to CAD 900 for a home workstation.
• Up to CAD 2,600 annually for job-related learning and wellness support.
• Quarterly company-wide online summits and annual team and company retreats, with access to premium AI tools.