Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of key accounts, proactively engaging with customers to understand their needs, and identifying cross-sell, upsell, and expansion opportunities. Focus on aligning features and services to customer outcomes and driving sustainable revenue growth.

Location: Must be based in Canada

Salary: CAD $72,000–$82,000 base salary, with approximately $72,000 in variable compensation (uncapped OTE).

Company

hirify.global is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.

What you will do

• Strategically manage a portfolio of key accounts, proactively engaging with customers to understand their evolving business needs and long-term objectives.
• Partner with customers to identify cross-sell, upsell, and expansion opportunities across the hirify.global portfolio.
• Develop account strategies and growth plans that support mutual success.
• Monitor product usage, adoption metrics, and account health to proactively address potential risks or adoption barriers.
• Collaborate with internal specialists and cross-functional teams to engage customers in product value and drive adoption.
• Serve as the voice of the customer to influence continuous improvement.

Requirements

• 1+ years of B2B sales experience, preferably in SaaS, IT management, MSP, Network Security, or a related technology industry.
• Demonstrated success managing and growing existing customer accounts through expansion, cross-sell, and upsell.
• Strong consultative selling skills with a proven track record of exceeding revenue targets.
• Experience using CRM applications (Salesforce preferred) to manage accounts, opportunities, and pipeline.
• Fluency in French and English is mandatory for this role
• Willingness to travel occasionally for team meetings, customer engagements, or company events.

Culture & Benefits

• Uncapped commission with accelerators for exceeding targets.
• Additional bonus and equity opportunities are available.
• Ongoing education and training opportunities to further develop your sales leadership, industry knowledge, and product expertise.