Customer Success Manager (LegalTech)

TL;DR

Customer Success Manager (LegalTech): Building and maintaining strong relationships with German-speaking clients for an AI and No-code platform with an accent on driving business growth, ensuring customer satisfaction, and identifying expansion opportunities. Focus on providing data-driven strategic insights, increasing product adoption, and collaboratively solving complex business problems.

Location: Must be based in Germany to be close to customers.

Company

hirify.global is an AI and No-code Platform that enables law firms and in-house legal teams to work more efficiently by combining AI with workflow automation.

What you will do

• Proactively engage with customers to ensure successful product leverage and business value creation.
• Support customers in achieving their goals by creating innovative automated services to scale their businesses.
• Ensure customer retention and satisfaction through increased product adoption and usage.
• Build strong relationships with assigned customers and strategically identify growth and expansion opportunities.
• Act as a customer advocate, capturing feedback and collaborating with the Product team for improvements.
• Coach and guide more junior team members.

Requirements

• 3+ years of professional experience in Customer Success or a similar customer-facing role in LegalTech, Tech, or Consulting.
• Track record of working with senior and executive-level customer contacts.
• Highly fluent or native German speaker.
• Highly fluent or native English speaker.
• Must be based in Germany.
• Good understanding of tech products used by enterprise businesses and global law firms.
• Demonstrable experience managing projects with multiple teams and stakeholders.

Culture & Benefits

• Competitive benefits including 30 vacation days, pension, and a generous Work From Home Allowance.
• Opportunity to work with cutting-edge AI models, including LLMs and RAG techniques.
• High-impact role with direct contribution to hirify.global’s growth and success.
• Collaborative and innovative team with a strong culture of ownership and ambition.
• Regular team off-sites at exciting European destinations.
• Opportunity to learn and grow daily, especially in AI-driven technologies.