Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Ensuring the success of hirify.global's Enterprise customers and managing all post-sale experiences with an accent on relationship building, product knowledge, and project management. Focus on demonstrating product value, driving revenue retention, and coordinating business reviews for enterprise-level clients.

Location: Hybrid, Munich, Germany

Company

hirify.global is a large-scale technology company building a better internet by running one of the world's largest networks, providing security and acceleration for millions of websites.

What you will do

• Manage the post-contract customer lifecycle, identifying relevant features and functionality to support specific business needs.
• Foster strong relationships with customers and internal teams to find solutions and ensure customer satisfaction.
• Lead retention efforts by demonstrating the value hirify.global's products and services provide.
• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.
• Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.
• Collaborate with Product, Engineering, Marketing, and other internal teams to resolve customer business issues.

Requirements

• Strong communication skills in German and English (verbal and written).
• Bachelor's degree required.
• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management.
• Strong understanding of computer networking, application and network security, and how the internet works.
• Strong relationship-building skills and experience working with high value enterprise-level customers.
• Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment.

Culture & Benefits

• Committed to helping build a better, free, and open Internet.
• Protects journalism and civil society organizations against cyberattacks through Project Galileo.
• Ensures state and local governments have the highest level of protection for free via the Athenian Project.
• Offers a faster, more secure, and privacy-centric public DNS resolver (1.1.1.1).
• Committed to diversity, inclusiveness, and equal employment opportunity.