Customer Success Manager (E-commerce)

TL;DR

Customer Success Manager (E-commerce): Building long-term relationships and ensuring value delivery as a trusted advisor for clients using a CDP, with an accent on understanding client business models, e-commerce trends, and data-driven approaches. Focus on educating clients on industry best practices, aligning CDP with client strategy, and fostering win-win collaborations.

Location: Remote, within Western Europe (e.g., Germany, Denmark, Netherlands, Sweden)

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers using AI agents and the Loomi AI engine.

What you will do

• Build long-term relationships with clients.
• Act as a trusted advisor and industry expert to challenge the status quo.
• Ensure the CDP Pillar delivers continuous value to clients.
• Educate clients on industry best practices and align CDP with their goals.
• Ensure a mutually beneficial cooperation for clients and hirify.global.

Requirements

• 2-3 years of work experience, ideally in B2B SaaS in online retail/e-commerce analytics or marketing, or a similar role like Account Manager/CSM.
• In-depth knowledge of business, business trends, and the ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce and current industry trends.
• Experience leading teams/projects or pursuing own B2B business.
• Familiarity with online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer segmentation, attribution modelling, and prediction.
• Ability to understand and actively use analytical concepts to identify crucial KPIs and business metrics.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self-organization, and ability to navigate ambiguous situations.
• Native fluency in English (C2 required).

Nice to have

• Fluent in Danish, Dutch, Swedish, or German.

Culture & Benefits

• A great deal of freedom, trust, and responsibility with a focus on results.
• Flexible working hours and a virtual-first work environment.
• Company events to experience global spirit and 5 paid days off for volunteering.
• People Development Program, Leader Development Program, and communication coaching.
• Annual professional education budget of $1,500 for books, courses, and certifications.
• Employee Assistance Program and subscription to the Calm app.
• Quarterly ‘DisConnect’ days for global team unwinding and extended parental leave.
• Restricted Stock Units or Stock Options and company performance bonus.