Senior Customer Success Manager (Medtech)

TL;DR

Senior Customer Success Manager (Medtech): Serving as a strategic advisor to hirify.global’s largest and most complex customers, driving platform adoption, value realization, and retention across Clinical or Medical & Commercial product lines. Focus on leading executive-level conversations, managing complex accounts, and identifying opportunities for client partnership expansion and growth.

Location: Remote (Global)

Salary: $110,000–$130,000 per year

Company

hirify.global provides a platform leveraging data and AI to inform doctor interactions, aiming to promote health equity and accelerate drug development in healthcare.

What you will do

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts.
• Build strong relationships with senior and executive-level stakeholders, positioning hirify.global as a critical partner.
• Own and drive account strategy, including implementation, adoption plans, success metrics, and expansion.
• Lead regular executive business reviews, articulating performance against KPIs, ROI, and strategic impact.
• Proactively identify risks and opportunities across your portfolio to mitigate churn and drive growth.
• Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment.
• Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.
• Strong project management experience across multi-threaded, high-priority initiatives.
• Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.

Nice to have

• Experience working in or with Life Sciences organizations; Medical Affairs or Clinical experience is a plus.

Culture & Benefits

• Full suite of health insurance options and generous paid time off.
• Pre-planned company-wide wellness holidays.
• Retirement options and health & charitable donation stipends.
• Flexible work hours & the opportunity to work from anywhere.
• Opportunity to work with leading biotech and life sciences companies in an innovative industry.
• Commitment to diversity and an inclusive workplace with equal opportunity for all.