Manager, Customer Success (EdTech)

TL;DR

Manager, Customer Success (EdTech): Managing and coaching a team of Customer Success Managers to drive revenue retention, expansion, and customer satisfaction for K-12 accounts with an accent on achieving regional targets and fostering a customer-centric culture. Focus on developing team members, refining account strategies, managing escalations, and collaborating cross-functionally to champion customer experience and growth.

Location: Remote (United States) with up to 20-25% travel.

Salary: $175,000 (total targeted earnings)

Company

hirify.global is an outcomes-focused learning company dedicated to improving learning environments in K-12 with award-winning educational solutions.

What you will do

• Lead, coach, and develop a high-performing team of Customer Success Managers, conducting regular 1:1s and providing real-time feedback.
• Drive team success and accountability to meet and exceed regional revenue targets for renewals, expansions, and cross-sells.
• Act as a customer advocate, understanding pain points, owning escalations, and fostering a customer-centric culture.
• Collaborate cross-functionally with Sales, Product, and Marketing to develop customer success initiatives and strategic growth plans.
• Implement and reinforce sales methodologies and growth playbooks for identifying expansion opportunities.
• Ensure adherence to best practices in account management and Salesforce hygiene for accurate reporting.

Requirements

• 5+ years of experience in Customer Success or Account Management in the SaaS or edtech industry with a proven track record of meeting revenue and retention targets.
• Experience managing complex customer needs and/or managing a team of individual contributors is strongly preferred.
• Passionate about understanding and addressing customer needs, fostering a customer-first culture that drives satisfaction, retention, and growth.
• Highly analytical and capable of forecasting, pipeline management, and using data to make informed, strategic decisions.
• Passionate about developing team members, providing direct feedback, and cultivating an environment of continuous learning and accountability.
• Possess excellent verbal and written communication skills and adept at navigating complex scenarios and collaborating effectively.
• Have a confident and professional demeanor, capable of engaging effectively with key school, district, and state-level stakeholders.
• Ability to travel up to 20–25% to support customer engagements, conferences, and regional strategic initiatives.

Culture & Benefits

• Competitive pay, comprehensive health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• Work from home funds, fertility & adoption reimbursement, and a robust catalog of benefits supporting professional growth and personal well-being.
• A varied and challenging role with supportive, driven colleagues in a global and highly innovative high-growth company.