Associate Customer Success Manager (EdTech)

TL;DR

Associate Customer Success Manager (EdTech): Managing customer relationships and ensuring successful adoption, usage, and engagement with educational SaaS products with an accent on providing timely support and strategic account planning. Focus on diagnosing common customer needs, identifying trends from usage data, and improving customer experience.

Location: Remote (USA - North East preferred)

Salary: $70,000 USD – $80,000 USD

Company

hirify.global is a leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success.

What you will do

• Act as the first line of communication, providing timely, accurate, and friendly customer support.
• Build strong working relationships with educators, administrators, and program leaders.
• Conduct routine customer outreach to support adoption, usage, and engagement.
• Assist with onboarding processes and lead introductory product trainings as proficiency increases.
• Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams.
• Monitor customer usage data to identify trends and potential risks, and contribute to customer health reporting.

Requirements

• 1-2 years experience required in K-12 school district instructional roles.
• Strong demonstrated service-delivery experience with educational SaaS solutions.
• Experience implementing cloud-based, platform products.
• Excellent active listening, written, and verbal communication and interpersonal skills.
• Ability to diagnose common customer needs and translate those needs into actionable solutions.
• Ability and willingness to travel 30-40% average and up to 50% during peak periods.

Culture & Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums.
• A 401(k) program with employer match.
• 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year.
• Flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions.