Manager, Customer Success - New Verticals

TL;DR

Manager, Customer Success (AI Marketing): Leading and developing a customer success team for strategic new verticals with an accent on driving NDR, product expansion, and commercial negotiations. Focus on analyzing customer data, adapting strategies to diverse business models, and proactively solving operational blockers.

Location: Remote (United States)

Salary: $145,000–$155,000 annually + commission + equity + benefits

Company

hirify.global is an AI marketing platform that redefines brand-to-customer connection through 1:1 personalization using SMS, RCS, email, and push notifications.

What you will do

• Lead and nurture a high-impact Customer Success team for Strategic New Verticals.
• Execute proactive CSM motions including Account Prioritization, QBRs, Annual Planning, and Success Plans.
• Serve as a cross-functional owner, aligning with Sales, Product, and Engineering teams.
• Partner with Sales to drive product expansion through value-driven business cases.
• Analyze customer data and vertical trends to inform strategic decisions and improve customer experience.
• Own renewal outcomes, including pricing, packaging, value-selling, and commercial negotiation.

Requirements

• Minimum of 2 years of people management experience in a high-growth SaaS organization.
• 5–10 years of combined experience in sales, customer success, or account management, supporting complex or emerging customer segments.
• Proven ability to operate as a cross-functional leader, influencing various teams without direct authority.
• Strong entrepreneurial mindset, energized by building processes and driving initiatives from idea to execution.
• Skilled at creating clear, compelling business cases.
• Highly organized, detail-oriented, and data-driven with strong execution discipline.

Culture & Benefits

• Competitive perks and benefits, including health & wellness and equity.
• Commitment to diversity, inclusion, and equal employment opportunities.
• Support for reasonable accommodations for candidates with disabilities.
• Values include Default to Action, Be One Unstoppable Team, Champion the Customer, and Act Like an Owner.