Senior Customer Success Manager (Higher Education)

TL;DR

Senior Customer Success Manager (Higher Education): Leading as a strategic partner with customers to drive measurable outcomes and long-term growth through effective use of hirify.global’s Brightspace platform with an accent on aligning platform capabilities with institutional and business goals. Focus on applying deep product expertise and industry insight to design, execute, and manage customer success plans that optimize adoption, value realization, and churn reduction.

Location: Flexible work arrangements are available, as the company hires talent from around the world. Offices are located in Kitchener, Winnipeg, Vancouver, and Melbourne.

Salary: $87,000–$123,000 USD

Company

hirify.global is a cloud company dedicated to modernizing education and building the Future of Work by providing next-generation learning environments and solutions.

What you will do

• Lead as a strategic partner with customers to align objectives with actionable success plans for Brightspace adoption.
• Design and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and platform capabilities.
• Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify optimization opportunities.
• Proactively assess customer health, identify risk, and influence corrective actions that increase engagement and reduce churn.
• Drive customer communication and engagement strategies, collaborating with Account Managers to influence executive alignment and strategic planning.
• Influence internal alignment by acting as a critical connector between customers and hirify.global teams (Sales, Product, Support, Engineering).

Requirements

• 5+ years in Customer Success, Account Management, Consulting, or Program Management in SaaS.
• Bachelor’s degree in Business, Education, Learning & Development, Information Systems, or a related field; or equivalent practical experience.
• Leverage deep Brightspace and EdTech knowledge to coach users and administrators toward outcome-driven adoption.
• Experience designing and driving adoption strategies that align customer goals to measurable outcomes and long-term value.
• Ability to lead effective enablement and facilitation to support change, stakeholder alignment, and platform maturity.
• Proficiency in applying data, health indicators, and insights to proactively manage risk and strengthen customer outcomes.

Culture & Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and Growth opportunities, including tuition reimbursement of up to $4,000 CAD.
• Employee wellbeing support, including mental health services, EFAP program, and financial planning.
• Retirement planning and a competitive benefits package.
• 2 Paid Volunteer Days and 2 Paid Days off for Catch the Wave related activities.
• Home Internet Reimbursements and Wellness Reimbursement.