Solution Architect (AI)

TL;DR

Solution Architect (AI): Architecting and presenting AI-powered customer experience solutions to prospective clients with an accent on integrating hirify.global's platform with existing technology stacks. Focus on understanding complex business challenges, designing tailored solutions, and demonstrating value in CX testing and monitoring.

Location: Remote (United States)

Salary: $180,000–$200,000 a year

Company

hirify.global is a global leader in AI-powered customer experience assurance, providing a unified platform for continuous testing and monitoring across various customer interaction channels.

What you will do

• Collaborate with sales teams to understand customer business challenges and align them with hirify.global solutions.
• Develop and present customized demonstrations of hirify.global's platform to highlight value in CX testing and monitoring.
• Architect and propose solutions that integrate hirify.global's platform with existing customer technology stacks.
• Engage with customer stakeholders to gather requirements and provide expert advice on hirify.global's capabilities.
• Respond to technical queries during the sales process and address prospects' technical needs.
• Stay updated with CX technologies, hirify.global platform updates, and industry best practices.
• Facilitate smooth transition of new customers to the implementation team with clear communication.

Requirements

• 4+ Years in a pre-sales role presenting to C and V level prospects.
• Bachelor's degree in computer science, Information Technology, or related field experience.
• Proven experience as a Solutions Architect, Sales Engineer, or similar role, with a focus on CX, call center, or IVR technologies.
• Strong technical acumen, with the ability to design solutions and integrate complex systems.
• Excellent communication and presentation skills to engage technical and business audiences.
• Strong analytical and problem-solving skills with a consultative approach.
• Willingness to travel as needed for customer meetings, tradeshows, and corporate events globally.

Culture & Benefits

• Work in a diverse, inclusive, and authentic workplace, free from discrimination.
• Enjoy a flexible work environment and competitive compensation.
• Benefit from a results-oriented, fast-paced culture focused on continuous improvement.
• Be part of a team driven by values: Deliver Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity.
• Opportunity to work for a global, growing company with an all-inclusive team of innovators.

Hiring process

• AI tools may be used to support parts of the hiring process, but final decisions are made by humans.