Sr. Services Engagement Director (CX)

TL;DR

Sr. Services Engagement Director (CX): Driving services revenue growth within assigned accounts, including public sector, by building trusted relationships and positioning hirify.global Professional Services. Focus on identifying and closing services opportunities, guiding CX transformation journeys, and ensuring alignment between sold services and successful delivery.

Location: Remote, must be based in the USA (Washington D.C., Maine, New York, Vermont, Florida) and able to travel up to 50%.

Salary: $129,600.00 - $228,000.00

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Own and drive Professional Services revenue across a defined region or set of named accounts, including public sector customers.
• Identify, qualify, and develop services specific opportunities, building and maintaining a robust Professional Services pipeline.
• Lead services sales motions by positioning advisory, implementation, migration, optimization, and transformation offerings.
• Serve as a trusted advisor to customer executives and senior stakeholders, guiding CX transformation roadmaps.
• Partner closely with Account Executives, SDRs, Solution Consultants, Customer Success, and delivery leadership.
• Ensure strong alignment between sold services and successful delivery by collaborating closely with delivery teams.

Requirements

• Demonstrated success selling Professional Services within a SaaS or cloud based technology organization.
• Proven track record of owning and closing complex, multi-stakeholder services led revenue.
• Experience supporting public sector customers, including familiarity with public sector procurement processes.
• Experience selling on-premise to cloud transformation services.
• Strong background in CCaaS, customer experience, or adjacent enterprise software markets.
• 5-7+ years of experience in SaaS or cloud software sales, with significant exposure to Professional Services sales.
• Ability to travel up to 50 percent.

Culture & Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance and Fertility treatments.