Strategic Account Manager (Venture Capital)

TL;DR

Strategic Account Manager (Fintech): Maximizing customer value from hirify.global products, building strong relationships with stakeholders at the executive level, and successfully managing customers through adoption, growth, and renewal phases with an accent on strategic account planning and complex portfolio management. Focus on driving revenue, reputation, and product direction by collaborating closely with product, sales, services, and support teams.

Location: Regular in-person interaction with customers and team members, including client site visits and onsite team collaboration is required. Strong expectation is placed on in-person presence of three days per week to build trusted relationships and deliver best-in-class service. Must be located in San Francisco, CA or New York, NY.

Salary: $200,000.00 OTE in San Francisco, CA & New York, NY

Company

hirify.global connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

What you will do

• Build and maintain strong executive relationships with strategic accounts across executive stakeholders through regular in-person meetings, quarterly business reviews, and strategic account planning and relationship management.
• Own the full account narrative, strategy and execution - ensuring clarity on customer goals, value delivered, risks and opportunities.
• Actively manage customer health by monitoring sentiment and risk signals, proactively developing Get-to-Green (GTG) plans, and driving early intervention to minimize churn and improve overall customer experience.
• Identify, qualify, and document growth opportunities contributing to net dollar retention (NDR) growth and partner with growth teams on overall expansion strategy.
• Partner closely with Product teams to drive rollout strategy, adoption initiatives, and feedback loop and align continuously on customer requirements and product roadmap by being a strong voice of the customer.
• Develop strong customer references by actively collecting sentiment, problem solving, and creating product and services value for customers.

Requirements

• 7+ years of enterprise client-facing experience, ideally in venture capital or private equity with a strong ability to build lasting relationships at all organizational levels.
• Proven success in strategic account planning, managing complex portfolios, and driving adoption, retention, and growth.
• Strong communication and executive presence, with the ability to influence stakeholders, navigate ambiguity, and lead change management initiatives.
• Data-driven and highly organized, with a keen ability to evaluate account health and sentiment, resolve risks, and act on growth opportunities.
• A proactive team player who mentors others, leads cross-functional initiatives, and demonstrates deep command of the product and industry landscape.
• Willing and able to travel as needed (1–2x per week) and maintain a consistent in-person presence (3 days/week) for customer meetings and team collaboration.

Culture & Benefits

• Market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans.
• Equal opportunity employer.
• Committed to providing a positive interview experience for every candidate.