Onboarding Manager (Automotive)

TL;DR

Onboarding Manager (Automotive): Responsible for initial implementation and onboarding of new customer accounts with a focus on AI agents, account connections, and tailored team trainings. Focus on managing multiple concurrent projects, ensuring product adoption, and building new processes to create a smooth implementation experience.

Location: Onsite in Lehi, UT, 5 days a week

Company

hirify.global brings AI Employees to local businesses, turning conversations into revenue, trusted by over 60,000 businesses across various sectors.

What you will do

• Serve as the primary contact during the first 30 days of new customer experience.
• Manage account connections, integration fulfillment, and potential escalations.
• Implement and configure AI agents to ensure product adoption.
• Conduct full-team trainings for all account locations, covering best practices.
• Coordinate and respond to client issues, ensuring successful implementation.
• Build new internal processes to create a smooth implementation experience.

Requirements

• 1-2 years of experience in a customer onboarding/implementation role.
• Bachelor's degree in business or a similar field.
• Exceptional written and communication skills with clients.
• Proven track record of managing multiple concurrent projects.
• Self-starter with experience navigating complex customer environments.
• Interest in further understanding and working with AI agents.

Nice to have

• Experience with Gainsight and Salesforce.

Culture & Benefits

• Transparent culture with opportunities for career growth.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave, and fertility benefits.
• Excellent medical, dental, and vision benefits.
• 401k Plan.
• Bi-annual swag drops and a stellar HQ gym with coaches and classes.
• Onsite HQ child care center, subsidized for employees.