Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Assisting enterprise customers through their hirify.global journey to ensure measurable value, retention, and renewal with an accent on relationship building, product knowledge, and strategic planning. Focus on conducting business reviews, identifying growth opportunities, and managing customer escalations.

Location: Must be based in the US (Austin, TX or Denver, CO office). Willingness to travel to customer locations is required.

Salary: $93,480 – $115,293 USD (Colorado)

Company

hirify.global is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Lead all post-sales activities for hirify.global’s enterprise customers through strong relationship-building and execution.
• Establish and oversee customer adoption, training, and best practices to drive incremental value and ROI.
• Conduct Business Reviews and status calls to align goals, identify opportunities, and communicate performance metrics.
• Maintain a deep understanding of our solutions to advise customers on meaningful features and functionality.
• Manage customer escalations with urgency by documenting issues and facilitating cross-functional resolution.

Requirements

• 8+ years of relevant experience working at a SaaS company.
• Experience and general knowledge of Telecommunications and Contact Center space (UCaaS/CCaaS).
• Experience interacting with and influencing C-level executives.
• Referenceable experience in working with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills.
• Ability to lead, manage, or influence both internal and customer resources.
• Strong analytical and problem-solving skills.
• Must be based in either Austin, TX or Denver, CO.
• Willingness to travel to customer locations.

Culture & Benefits

• Be part of a collaborative team working toward a shared mission of customer and employee success.
• Thrive on continuous evolution, leveraging industry-leading AI to refine the platform and skills.
• Operate at the highest level with traits like Scrappy, Curious, Optimistic, Persistent, and Empathetic.
• hirify.global offers competitive benefits and perks, alongside a robust training program.
• Work in inclusive offices designed to cultivate collaboration and connection.
• Join an exceptional culture recognized as a certified Great Place to Work.