Team Lead, Success Advisory / Technical Account Manager (SaaS)

TL;DR

Team Lead, Success Advisory / Technical Account Manager (SaaS): Leading the strategic expansion and delivery of high-impact technical and change management guidance for enterprise customers on hirify.global's AI-powered business planning platform with an accent on driving adoption, retention, and expansion. Focus on defining AMER strategy, scaling advisory functions, and ensuring operational excellence and team development.

Location: Hybrid in Toronto, New York City, or San Francisco. Candidates must be eligible to work in the US or Canada.

Company

hirify.global is an AI-powered business planning and performance management platform enabling real-time strategic planning for enterprise teams.

What you will do

• Drive strategic expansion of the AMER Success Advisory team, maximizing enterprise customer value.
• Lead a team of experts delivering high-impact technical and change management guidance.
• Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals.
• Oversee the design and delivery of hirify.global Success Plans, enhancing offerings based on client feedback.
• Establish operational frameworks, track KPIs, and ensure thorough documentation for service delivery.
• Partner cross-functionally with Product, R&D, Professional Services, and Customer Success teams.

Requirements

• 8+ years in customer-facing roles, with experience in Enterprise SaaS products.
• 2+ years experience building and leading a team.
• Strong operational and technical skills including EPM, Solution Architecture, SQL, and API.
• Strategic thinker comfortable in a fast-paced, ambiguous startup environment.
• Exceptional communication skills and ability to collaborate cross-functionally.
• Data-driven approach to strategy and optimization.

Nice to have

• Visionary leader who aligns technical solutions with business outcomes.
• Demonstrated ability to design and scale innovative success programs.
• Deep understanding of customer success, technical advisory, and enterprise client needs.

Culture & Benefits

• Competitive compensation package with stock options.
• Comprehensive medical, dental, and vision insurance coverage.
• Generous time off and parental leave policies with flexible working hours.
• Annual company offsite and brand new offices in major cities (New York, Toronto, Paris, London, San Francisco).
• High-end equipment provided.
• Employer-sponsored 401(k).

Hiring process

• Background checks conducted in accordance with applicable laws.
• AI tools may support parts of the hiring process (application review, resume analysis), with final decisions made by humans.