Account Manager (Gaming/Entertainment/Tech Services)

TL;DR

Account Manager (Gaming/Entertainment/Tech Services): Managing a portfolio of key clients and driving commercial growth for QA, Localization, and Compliance services with an accent on nurturing client relationships and proactively identifying upsell opportunities. Focus on developing strategic account plans, strengthening stakeholder relationships across all levels, and ensuring seamless service delivery.

Salary: Competitive compensation with performance-based incentives.

Company

hirify.global partners with leading gaming, entertainment, and technology companies to provide Quality Assurance, Localization, and Compliance services.

What you will do

• Act as the primary point of contact for assigned Managed Clients, handling inquiries and addressing needs with a client-first approach.
• Develop strategic account plans to lead upsell, cross-sell, and renewal opportunities to achieve sales targets and create growth.
• Identify, foster, and strengthen relationships with internal and external key stakeholders to achieve long-term client satisfaction and growth.
• Maintain accurate and up-to-date client records, tracking contract updates, renewals, and service performance.
• Collaborate closely with Sales, Operations, and other internal teams to deliver on client KPIs and ensure seamless service delivery.
• Generate regular progress, performance, and sales reports for both clients and internal leadership.

Requirements

• Professional experience in account management and sales, with a strong customer service mindset.
• Proven track record of achieving or exceeding account management or sales targets.
• Proven ability to develop and maintain broad and deep relationships across various levels in client companies.
• Experience in the gaming, entertainment, or technology services industry.
• Strong written, verbal communication, and presentation skills.
• Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
• Willingness to travel as required.

Nice to have

• Professional certification in Account Management (e.g., SAMA or equivalent).

Culture & Benefits

• An international and dynamic work environment in a growing industry.
• Opportunity to work with some of the world’s most recognized entertainment and technology brands.
• Career development opportunities with training and mentorship.
• Competitive compensation with performance-based incentives.