Account Manager (Asian Market)

TL;DR

Account Manager (Asian Market): Managing key client relationships and new integrations for a global Support-as-a-Service leader with an accent on ensuring service quality, aligning priorities, and driving constructive client conversations. Focus on monitoring KPIs, analyzing metrics, and translating client feedback into actionable improvements for internal teams.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries to deliver secure customer and technical support.

What you will do

• Take part in new client integrations and manage one or several accounts simultaneously.
• Act as the main point of contact between clients and internal support teams.
• Ensure support processes meet agreed KPIs, SLAs, and QA standards.
• Monitor service quality, team discipline, and performance via internal and external QA tools.
• Analyze key metrics, prepare reports, and identify areas for improvement.
• Support hiring, onboarding, and professional growth of team members, taking a leadership role in projects.

Requirements

• English: C1–C2 fluency required.
• 2+ years of experience as an Account Manager in customer support, BPO, or SaaS.
• Solid understanding of B2B client management and customer support operations.
• Excellent communication, presentation, negotiation, and conflict-resolution skills.
• Strong analytical and problem-solving mindset with a strategic approach to account growth.
• Experience with CRM and support platforms (e.g., Zendesk, Intercom, Freshdesk, HubSpot, Aircall) and task/time-management tools (e.g., Jira, Asana, Monday).

Nice to have

• Experience working with international clients across different regions and communication styles.
• Experience working with crypto-related products and understanding of cryptocurrency ecosystems.
• Experience in business development, upselling, or account expansion.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your growth and long-lasting cooperation.
• Culture built on trust, with no time-tracking requirements.