Account Manager (Asian Market)

TL;DR

Account Manager (SaaS): Managing client relationships and integrating new clients, acting as the main point of contact between them and internal support teams with an accent on support processes meeting agreed KPIs, SLAs, QA standards. Focus on analyzing key metrics, preparing reports, and translating client feedback into actionable improvements.

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Take part in new client integrations and manage one or several accounts simultaneously.
• Act as the main point of contact between clients and internal support teams.
• Ensure support processes meet agreed KPIs, SLAs, QA standard.
• Analyze key metrics, prepare reports, and identify areas for improvement.
• Gather client feedback and translate it into actionable improvements for internal teams.
• Support hiring, onboarding, and professional growth of team members.

Requirements

• English: C1–C2
• 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry.
• Solid understanding of B2B client management and customer support operations.
• Excellent communication, presentation, negotiation, and conflict-resolution skills.
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar.
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.).

Nice to have

• Experience working with international clients across different regions and communication styles, with strong cultural awareness.
• Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations.
• Strong organizational and time-management skills.
• Experience in business development, upselling, or account expansion.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, but also – internal health policy.
• Responsive leadership interested in your growth and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.