Senior Partner Success Manager (Fintech)

TL;DR

Senior Partner Success Manager (Fintech): Managing and optimizing partner relationships for hirify.global's trading platform with an accent on driving user adoption, engagement, and retention. Focus on defining mutual business metrics, proactively monitoring performance, and providing strategic recommendations for optimization and growth.

Location: Hybrid in Paris, France. This role combines onsite collaboration with remote work, offering an additional 25 days per year to work from a city or country of your choice.

Company

hirify.global is a fintech company founded in 2014, simplifying wealth creation with a user-friendly platform for investing in cryptocurrencies, crypto indices, stocks, precious metals, and commodities for over 6 million customers across Europe.

What you will do

• Manage multi-threaded relationships with partners, focusing on trust, business operations, and user adoption for the trading platform.
• Align cross-functionally to improve performance, establish best practices, and develop product roadmap initiatives.
• Define, monitor, and report on key business metrics and success criteria through business reviews, providing ongoing optimization recommendations.
• Collaborate on providing solutions to critical partner issues and needs, feeding back for product refinement.
• Lead in-person and virtual Quarterly Business Reviews (QBRs) and act as the main point of escalation for partner issues, ensuring swift resolutions.

Requirements

• English: C2 (native or near-native) required, and ideally French: C2 (native or near-native) required.
• 3+ years of relevant work experience in client-facing roles for SaaS or fintech organizations.
• Expertise in leading projects, facilitating training workshops, and liaising cross-functionally.
• Creative problem solver, accountable, and a collaborative team player.

Culture & Benefits

• Hybrid working model with the freedom to work from a city or country of choice for 25 days per year.
• Competitive total compensation package, including participation in the stock option plan.
• Access to confidential coaching, counselling, and mental health resources via OpenUP.
• Additional days off in 2026 to rest, reset, and recharge.
• Unlimited access to Udemy’s library of online courses for continuous learning and growth.
• Additional 8 weeks of gender-neutral new parent leave.
• Dedicated budget to set up a productive home workspace.